Shipping & Delivery

Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn’t turned up in 3 more days, please contact us.

We ship internationally and from the United States. Please allow 3 – 4 days for your order to be processed due to high order volume.

We do not operate on weekends or holidays.

*Please expect slight shipping delays due to COVID-19. Please contact the mail carrier (UPS, USPS, DHL, DHL Express) for updates regarding your order status.*

WRONG ADDRESS, NOT RECEIVED OR STOLEN ORDERS

VitoAID® is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.). VitoAID is not responsible for unclaimed or refused orders. Please contact the mail carrier with full name and tracking number.

VitoAID is not responsible for orders not received if shipping address is correct when placing order. Please contact the mail carrier with full name and tracking number.

Domestic Orders (within the USA) standard shipping is 5-7 business days, excluding weekends and federally observed holidays. Due to the ongoing global pandemic, postal carriers around the globe are seeing delays.

If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. This request for assistance with a claim must be made within 7 business days from a package being marked as delivered.

***Please note that filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.***

Please reference the information and links below to learn more about the claims process.

For claims with UPS: https://www.ups.com/us/en/help-center/claims-support.page

– Claims with UPS can take up to 10 business days.

For claims with USPS: https://www.usps.com/help/claims.htm

– Claims with USPS can take up to 25-30 business days.

For claims with DHL: http://www.dhl-usa.com/en/express/resource_center/claims/claims_faqs.html

– Claims with DHL can take up to 30 business days.

VitoAID does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

INTERNATIONAL SHIPPING

International orders may incur delays due to customs duty fees and transit, expected arrival is up to fourteen business days from purchase. When a package is shipped internationally, it may be subject to customs and duties. PLEASE NOTE: VitoAID is not responsible for covering these charges.

If you purchase from our website and refuse the package at any point OR refuse to pay customs, please be advised that you will not be eligible for a refund for the package at all due to fees incurred by us returning the package.

PLEASE BE ADVISED THAT: Each country has different requirements on what ingredients can and cannot be imported. Ingredients such as Melatonin and Yohimbine may not be allowed to be imported into your country. We highly recommend contacting your customs agency for a full list on what your country allows to be imported before purchasing.If for whatever reason your order is seized by customs we will NOT issue you a refund (minus shipping) unless ALL products are returned to our warehouse in the original condition per the return policy above.

It is also the direct responsibility of the customer to collect parcel from the foreign postal administration, and failure to do so for any reason will result in shipping charges not being refunded once the order has been returned to sender.

The goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes vitoaid.com to import the goods on their behalf. Further, the consignee/buyer agrees that vitoaid.com may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Please expect slight shipping delays due to COVID-19. Under normal circumstances, our international shipping is 7-14 business days. Please note, though, that carriers worldwide have been impacted by the pandemic and that this transit time may be extended. The majority of carriers do maintain updates on their websites about what impacts they are experiencing.