Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do
not offer refunds however you can return the product for an exchange. If the period of
30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
● Product is defective
● Product must be in original packaging
● Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the
product does not meet the listed criteria, we reserve the right not to issue an exchange.
Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of
purchase. Please note that without the aforementioned proof of purchase, we will not
do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items
cannot be exchanged.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will
be responsible for paying for the shipping costs with regard to the items that you wish
to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not
be damaged while in transit. If the product is found damaged or used beyond what it
takes for us to reasonably inspect it, then we may reject an exchange.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you
may send an email to info@vitoaid.com.
This document was last updated on 12/27/2022.